STERK1

Can't log in?

Pick what's going on. You can solve most problems yourself in a few minutes.

Forgot your password, or it doesn't work

On the login screen, tap ‘Forgot password?’ and enter your email address.
Open the email and tap the button. The link is valid for 60 minutes. Then choose a new password and log in.
No email after a few minutes? Check your spam or junk folder. You can ask for a new link after 3 minutes.
Use the email address your gym has for you. The eye icon next to the password field shows what you type.

This page belongs to STERK1. Here you can only log in with a STERK1 account.
Signed up with a different gym? Find your gym and log in there.
Is the app on your phone? Open it from the icon on your home screen. It takes you straight to your own gym.
Do you have several accounts with the same email address, for example as a trainer and as a member? After logging in you choose which account to use.

Code from an app (such as Google Authenticator): open the app and enter the code it shows now. It changes every 30 seconds. Set your phone clock to automatic: with the wrong time the codes do not match.
Code by email: check your spam too. A code is valid for 10 minutes. After a minute you can tap ‘Resend code’.
Code by text message: check that you have signal and ask for a new code after a minute.
Not working with your app or text message? Tap ‘Trouble with your app? Email me a code’. A code by email always works.
Lost your phone? Tap ‘Use a recovery code’ and enter one of the recovery codes you got when you turned on two-step verification.

After 5 wrong tries with the same email address you wait 15 minutes. Then you can try again.
Not sure about your password? Set a new one in the meantime. Then you know for sure it is right.
Problems on a shared network, such as the gym wifi? After many wrong tries that whole network is locked for 15 minutes. Your gym can lift it right away.

Your gym can check your account, change your email address, turn off two-step verification and lift a lock.

STERK1: Email: info@sterk1.nl; Phone: +31619191034; Address: Vrouw Avenweg 706, Den Haag; Website: sterk1.nl

Mention which email address you use and what you see on screen. Never send your password.